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Your Position: Home > KMALL > Help > Buyer Protection > 12 Months Warranty

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12 Months Warranty
KMALL / 2014-06-01

The conditions for returning a product are as follows:
•We will exchange or fix products that fall under the 6-months warranty if the product ceased to function or suffered from a manufacturing defect appearing within the 6 months period after the order is shipped.
•We will not accept to exchange or fix a product if the damage was caused directly or indirectly by you.
•In order to establish whether or not you may return the product to us, please submit a question to contact us  for  return.
•If the customer support department authorizes it, you may return the product. Upon receiving the product,we will send you a new one or take some time to fix your product. The shipping costs for returning the product to us are not subject to refund. You will not need to pay any additional fee for your new parcel, however we will send it using standard shipping. If you wish to use express, please kindly contact us to arrange payment of the extra shipping cost.

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