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Home | Customer Service | Info Tech H.K. | Delivery and Payment | Buyer Protection | Policy Information
Your Position: Home > KMALL > General > FAQ

FAQ

How do I check my order status?
•    KMALL has a very easy way for users to keep track of their account.
•    1. Sign into your account and click on My Orders at the top left of the page
•    2. You will then be able to view all your orders and their current status.


Can I make changes to my order?
If you want to make changes to your order, it is best to just cancel your order and then place a new order. Please note that while most of our products can be cancelled up until they are shipped, certain products cannot be cancelled or restocking/processing fees may apply.


How can I cancel my order?
The majority of our products can be cancelled up until they are shipped for a full refund. Most orders will be shipped within 24 hours. Therefore, please consult our customer service to check your order’s status. If your order status is Processing, you can submit a ticket to cancel your order. Once an order has been shipped, it can no longer be cancelled.


When will I receive my order?
All of our items will be processed within 24 hours. Shipping time varies based on the shipping method you chose at checkout. See the chart below for our different shipping options:
Shipping Time (Business Days)
Expedited:3-5

Standard: 6-8

Super Saver Shipping: 10-20

How do I contact Customer Service about my order?
Just click the live chat button, or contact via email: support@kmall360.com

Where do you ship to?
KMALL ships to virtually every country in the world, including all of North America and Europe.


What if I want to return my item?
We strive to satisfy our customers and hope you will love your purchase, but if for some reason you are unhappy and would like to return it, we can help with that. Please view our Return Policy for more information on making a return.

 

From: Info Tech Hong Kong and Info Tech Europe